Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers
Payday lenders have been accused of exploiting poor consumers, but traditional banks exact a similar toll through overdraft fees. Research by Marco Di Maggio and Emily Williams shows how seemingly...
View ArticleCareer Advice for Minorities and Women: Sharing Your Identity Can Open Doors
Women and people of color tend to minimize their identities in professional situations, but highlighting who they are often forces others to check their own biases. Research by Edward Chang and...
View ArticleApple vs. Feds: Is iPhone Privacy a Basic Human Right?
Leaders today must be ready to take a stand on thorny social and political issues. A case study by Nien-hê Hsieh and Henry McGee examines how Apple CEO Tim Cook turned calls for data access into a...
View ArticleIs Stakeholder Management Facing New Headwinds?
Shareholders aren't the only constituents for many companies today. But what happens when lightning-rod social issues and employee power come into play? James Heskett considers the future of...
View ArticleBlissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'
Happiness research is all the rage. Arthur Brooks shares how understanding the origins of joy can improve the way we lead organizations—and our personal lives.
View ArticleIn a Work-from-Anywhere World, How Remote Will Workers Go?
Will professionals still choose cities if they have the option to work from the beach? Research by Prithwiraj Choudhury considers the radical ripple effects of remote work.
View ArticleFrom Dead End Job to Manager: US Foods’ Novel Approach to Staff Shortages
Restaurant closures, supply disruptions, and now, worker shortages. The pandemic has been hard on food suppliers. A case study by David Bell looks at the innovative thinking that helped one of the...
View ArticleExtroverts, Your Colleagues Wish You Would Just Shut Up and Listen
Extroverts may be the life of the party, but at work, they're often viewed as phony and self-centered, says research by Julian Zlatev and colleagues. Here's how extroverts can show others that they're...
View ArticleFree Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams
What will it take to win the collaboration app wars: massive scale or a loyal following? A case study by David Yoffie digs into the intense competition between Microsoft Teams and Salesforce's Slack.
View ArticleFour Elements for Finding the Right Career Path
Facing a major decision? Before you start ruminating about facts and figures, consider tapping into your "full self." In his book The Four Elements: Finding Right Livelihood in the 21st Century,...
View ArticleAll Those Zoom Meetings May Boost Connection and Curb Loneliness
Zoom fatigue became a thing during the height of the pandemic, but research by Amit Goldenberg shows how virtual interactions can provide a salve for isolation. What does this mean for remote and...
View ArticleThe Moral Enterprise: How Two Companies Profit with Purpose
Even amid polarized attitudes, Rebecca Henderson argues that it's the perfect time for companies to reset their moral compass. In an essay from the book A Political Economy of Justice, she explores the...
View ArticlePeloton Changed the Exercise Game. Can the Company Push Through the Pain?
When COVID-19 lockdowns closed gyms, seemingly everyone rushed to order a Peloton bike and claim a spot on the company's signature leader board. And then things quickly went downhill. A case study by...
View ArticleHave We Seen the Peak of Just-in-Time Inventory Management?
Toyota and other companies have harnessed just-in-time inventory management to cut logistics costs and boost service. That is, until COVID-19 roiled global supply chains. Will we ever get back to the...
View ArticleHear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams
Working Knowledge readers share their thoughts on what it takes to truly listen, whether Teams is just as good as Slack, and how one change could support delivery drivers.
View ArticleHow a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)
A Brooklyn-based ice cream shop was getting buzz, and Disney was pitching a brand partnership. So how did the business wind up filing for bankruptcy? A case study by Thomas Eisenmann and Lindsay N....
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