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The Impact of Increasing Search Frictions on Online Shopping Behavior: Evidence from a Field Experiment

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With even minor changes to the design of an online store, sellers may get more full-priced sales from price-insensitive shoppers. As shoppers spend more time on the website given higher search frictions, they may also be considering a larger set of products. Research by Donald Ngwe and Thales S. Teixeira.

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